Secure AI Atlas mark Secure AI Atlas SECURITY & GOVERNANCE
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AI Customer Service Agent

Mapped through AI Capability → Exposure Surface → Control Layer → Governance Layer.

AI Capability

  • Conversation
  • Order lookup
  • Refund execution
  • Account modification

Exposure Surface

  • Customer accounts
  • Payment operations
  • Order system
  • Regulated data

Risk

excessive agencysensitive data disclosureinsecure tool invocation

Control

human approval high impactoff agent authorization for tool callsprompt output logging

Framework

Open questions

  • OQ-EVIDENCE-ADEQUACY

This mapping is deterministic: it comes from relationships already present in the ATLAS catalogue. No model was used to infer it.